REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original condition. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@millonwines.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not refund delivery and handling fees unless we have delivered the wrong product to you.
You can always contact us for any return question at support@millonwines.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If you have opened the product, you will not be able to return the item to us. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
For any exchanges or related enquiries please email us at support@millonwines.com.au
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation
We may terminate a purchase if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
For any questions and notices, please contact us at:
Millon Wines Pty Ltd, ABN: 66 604 622 942
Email: Support@millonwines.com.au
Last update: 13/09/2021